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Rates and delivery modes

Items availability

  Items in store : the item is available now, shipping can be immediate, the stock management is done in real time.

  Replacement : the item is usually in store but restocking is in process. The provisional delivery date is quoted on the item page with the mention : This item will be in store on Wednesday, January 18th 2006.
You may order this item: it will be sent to you as soon as we receive it in our stores.

  Item in order (XX days) : the item is not usually in stock and we must order it to the producer. The approximate delivery time for the shipping of this item is mentioned between brackets. Shipping could be done directly by the producer or by Boutique Santé Voyage®.

Processing and shipping of validated and paid orders is usually carried out in the 24 hour-period following the order. Orders processing is carried out on working days.

If your whole order is made up with in store items, shipping will be carried out as soon as processing is complete. In cases of items in order or in replacement, shipping will be carried out when receiving the products in our stores.

An email will immediately warn you in case of potential delay or back order, and you will be able either to modify or cancel your order.

If you have an imperative delivery time, please mention it in the "observations" part of your order.

Contents of each package are systematically checked before shipping.

Taking a last minute trip? Couldn't found your products elsewhere?

We now offer the Shop and fly:

• Choose exclusively in store products
• Confirm and pay your order by credit card before 1:00pm
• Shipping will be carried out the same day by Chronopost for a delivery on the following day before 6:00pm
(Delivery from Monday to Saturday in metropolitan France. Delivery time and terms on www.chronopost.fr)

You must mention in the "Observations" part of your order when and where you must receive your package. You will be immediately warned by email if shipping can not be carried out in time, and your order will be either cancelled or refunded.

DELIVERY MODES, AREAS AND TIME

- Economic

• Colissimo suivi metropolitan France (inclusive of Monaco and Corse)
  Approximate delivery time: Day + 2
• Colissimo Dom Suivi : Guadeloupe, Martinique, Réunion, Guyane
  Approximate delivery time : up to Day + 5
• Colissimo Suivi Europe : Austria, Belgium, Denmark, Deutschland, Finland, Great-Britain, Ireland, Italy, Norway, Netherlands, Portugal (Azores, Madeira and the Canaries), Spain (Balearic Islands and Canaries), Sweden and Switzerland.
  Approximate delivery time : up to Day + 5

You will received an email quoting the sending number of your package, and will thus be able to follow the transporting process on www.coliposte.com.

The buyer get delivered at home by Coliposte or its postman and sign a receipt slip. If the customer or the recipient is not at home, the postman leave a non-delivery notice which allow the customer / recipient to withdraw the package in the nearest post office within a 15 day period. When taking delivery of the package, the buyer must check its condition and contents in the presence of either the post officer or the deliverer. If the purchaser have any kind of doubts about the package's condition or contents, he must :

• apply the Colissimo procedure (notably report potential due damages, reclaims and reservations) and refuse the items by immediate default official report to the post officer
• report the incident to Boutique Santé Voyage

CAUTION : the non-delivery notice is not always dropped off in your mailbox : do not hesitate to go directly to the post office if you did not receive your package within 15 days.

• Chronopost National (inclusive of Corse and Monaco)
  You are delivered between 08:00am and 12:00am the day following your order
• Chronopost International (220 destinations)
  Delivery may take up to Day + 7

Chronopost dispatches your package on every single destination offered on this website. Carriage costs (exclusive of custom duty and other fees) is automatically updated according your delivery destination. When your package is shipped, you receive an email quoting the sending number so that you can follow the transporting process on www.chronopost.fr

The purchaser is delivered at his delivery address by a deliverer from the mandated firm and sign a delivery slip . If he is not at home, the buyer / recipient of the item(s) received a non-delivery notice from the carrier, and can contact him to appoint another delivery date. The buyer must check the package's condition in the presence of the delivery boy and refuse the package or have reservations on it, and report the incident to Boutique Santé Voyage.
If the purchaser acknowledge receipt of the package(s), he has a 48 hours period to report any default (faulty items, damaged package…) to Boutique Santé Voyage through registered mail with delivery slip quoting in details the noticed damages at : Visa Pour Le Monde / BSV, Boite Postale 81332, 31013 TOULOUSE CEDEX 06

UPS Standard

• Approximate delivery time: between 24H and 48H in France Metropolitan (inclusive of Monaco)
• Approximate delivery time: between 2 and 5 working days in Europe, depend of the country.

Clik to see shipping delivery time map.

The amount of the transport charges net of tax rights and customs and other is calculated automatically.

When your package is shipped, you receive an email quoting the sending number so that you can follow the transporting process on www.ups.com.

The purchaser is delivered at his delivery address by a deliverer from the mandated firm and sign a delivery slip . If he is not at home, the buyer / recipient of the item(s) received a non-delivery notice from the carrier, and can contact him to appoint another delivery date. The buyer must check the package's condition in the presence of the delivery boy and refuse the package or have reservations on it, and report the incident to Boutique Santé Voyage.
If the purchaser acknowledge receipt of the package(s), he has a 48 hours period to report any default (faulty items, damaged package…) to Boutique Santé Voyage through registered mail with delivery slip quoting in details the noticed damages at : Visa Pour Le Monde / BSV, Boite Postale 81332, 31013 TOULOUSE CEDEX 06

Guarantee

Boutique Santé Voyage commits itself to replace any faulty items when damages are discovered at opening the package and if the purchaser report reservations to the carrier when receiving the package. The "sous reserve d'emballage" mention (subject to damages) do not hold any legal value and will not give rise to any legal plea against our carrier. We strongly advise you to check the package searchingly when receiving it, and to report clear and precise reservations if the package or its contents are faulty. General terms of sale.